SHIPPING METHOD:

I am offering Flat Rate Ground Domestic Shipping (USA), Flat Rate International shipping via USPS and DHL Express shipping to countries where customers have made purchases before. Please contact me via email at MyStyle@marisimak.com or message me on Instagram at @MyStyle_kneepads if you would like to add your country to this list!

PROCESSING TIME

Orders are typically processed and shipped within 3–5 business days, excluding weekends and public holidays. Processing time does not include shipping time. Once your order ships, you'll receive a confirmation email with tracking information.

During periods of high order volume, processing may take slightly longer.

If you need your order by a specific date, please contact us at MyStyle@marisimak.com or on Instagram @mystyle_kneepads with your order number and required delivery date. I'll do our best to accommodate your request, although expedited processing and delivery cannot be guaranteed.

SHIPPING COST USA

The local shipping cost is $6 per order, plus an additional $1 for each item purchased.

Standard Ground shipping USA typically takes up to 5 business days after shipping.

INTERNATIONAL SHIPPING UPDATE

Due to recent increases in international shipping rates, our previous USPS international shipping option is no longer available.

To keep deliveries reliable and fully trackable, MyStyle now offers one international shipping option:

Express International Shipping
$30 per order + $3 for each additional item.

*Carrier may vary depending on the best available option for your destination (FedEx, UPS, DHL, etc.). If you prefer a specific carrier, feel free to contact me.

FREE Worldwide Shipping on orders over $300.

DELIVERY TIME:

International Express – Delivery time varies by destination and carrier. Most orders arrive within 2–7 business days.

Customs processing may occasionally cause delays.

SHIPPING AVAILABILITY:

International shipping are available to countries where customers have made purchases before. Please contact me if you would like to add your country to this list!

CUSTOMS & DUTIES

International orders may be subject to customs fees, import duties, and taxes, which are determined by your country’s regulations. These charges are the buyer’s responsibility and are not included in our product or shipping costs. We recommend checking with your local customs office for more details on potential fees before placing an order.

If you have questions or special requests, please contact me.

SHIPPING ADDRESS ACCURACY

Please make sure your shipping address is correct and complete at checkout. If you notice a mistake, contact me as soon as possible – I’m happy to update the address before the order ships.

If a package is delivered to an incorrect address provided at checkout, I’m unfortunately unable to replace or refund the order.

If the package is returned back to me, I can reship it to the correct address – reshipping cost will apply.

ORDER TRACKING NUMBER:

You should receive an automatic email with racking number as soon as your order was shipped (Please check a spam folder).

If for some reason you didn’t get your shipping confirmation with tracking information please contact me via email at mystyle@marisimak.com or message me on Instagram at MyStyle@marisimak.com with this request and order number

QUESTION:

If you have any questions about shipping, please contact me via email at MyStyle@marisimak.com or message me on Instagram at @MyStyle_kneepads

Thank you for being my customer!

Mari Simak